Question:What type of paperwork do I need to ship my vehicle? (Insurance, title, registration, etc.)
Answer:Unless your vehicle is leaving the country all that is required for your shipment is a signature and walk around with the driver at pick up. This walk around will allow you and the driver to verify if any damage exists at pick up.
Question:How is a transport supposed to work?
Answer:Auto transport is very simply - You should recieve a call from the carrier anywhere from 10 to 24 hours in advance of your pick up date. The driver will arrive review the vehicle with you and load it on the truck. The reverse happens at the delivery point, the driver calls in advance, you'll walk around the vehicle for damage and take delivery.
Question:How does a 'pick up' window work?
Answer:When a transporter mentions pick up window they are referring to the time surronding your pick up date. For instance some shippers may have a 14 day window - that way they can pick your vehicle up anywhere between 7 days before and 7 days after your pick up date. Beware of lower priced carriers who do not specify their pick up dates, you may recieve an outstanding price. However you may not see your vehicle for 4 or 5 weeks. It is very important to make sure the transporter you use can get your vehicle within a reasoable time frame.
Question:Is the consumers auto insurance primary or secondary?
Answer:There is no such thing as secondary and primary - insurance works as such: Most carriers hold One Million dollars combined single limit & Two hundred fifty thousand dollars per incident. This insurance covers damage done to your vehicle in transit - there is no other insurance. The auto transport carrier is the main and only coverage. (exception: Automobile personal contents are not covered by any carrier insurance and in most cases if lost, stolen or otherwise will not be covered.)
Question:What is the best size carrier to transport a vehicle on ? (3,5,6,8 or 10 car carrier)
Answer:The actual truck/trailer size does not matter - sometimes you will get faster service with the smaller carrier. However that is not always the case - if you feel confident in your transporter selection then the size does not matter.
Question:How long should an auto transport take?
Answer:Shipping time all depends on the transporter - listed below are some very basic ideas to help you along the way. Make sure however you contact your shipper for their actual scheduled times.
¤ East Coast to West Coast - approx. 7 to 14 days
¤ Midwest to East Coast - approx. 5 to 8 days
¤ South to the North - approx. 5 to 8 days
¤ All shipping times are estimated do not base your transport on these examples without first contacting your shipper for assistance.
Question:Why does a truck or SUV shipment cost more than a regular sedan?
Answer:Shipments are based on weight that a truck can legally carry - this is why there is a small price difference between $50.00 and $100.00 for a regular truck or S.U.V.
Question:What should a consumer do if their vehicle arrives with damage?
Answer:First thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. The damage should clearly be marked and noted, then signed for by the driver. Upon completion of delivery a call should placed to your carrier or broker to inform them of the damage. In most cases the carrier will ask for an estimate and send you payment in a couple weeks. If the carrier is not responsive and unwilling to work with you to resolve the issue make sure you contact their insurance company and make a claim. Be sure however you have all the documentation to back up your claim - false claims can result in legal action by the carrier or broker.
Question:Who is WolfePack Transport?
Answer:WolfePack Transport has been in the Automotive Industry since 1995 (13 Years). Our owner is Pamela Wolfe who has 2 Kids, an 10 years old Daughter and a 6 year old Son along with a husband Scott for almost 22 years. Pam originally got into the Automotive Transport Business, because her husband Scott was a Sales Manager at an automotive dealership. Pam's husband would always complain about how bad the Auto Transporters were and if only a company would open that was honest and gave a fair price they would be successful. After listening to her husband, Pam finally opened WolfePack Transport.
Question:WolfePack Transport Philosophy:
Answer:1. To listen to all our clients.
2. Give fair and reasonable prices for transport.
3. Be willing not to take money from clients until there vehicle is scheduled to be picked up.
4. Be available to customer¿s needs and desires.
5. Work hard at making each and every customer happy.
6. Enjoy working with our clients.
Question:Can a consumer ship personal items or household goods in a vehicle?
Answer:No, the drivers are not licensed to transport household goods and can be fined for doing so.
Question:Quote
Answer:WolfePack will do everything to honor the quote recieved. Quotes are good for 14 days from the date they are recieved. Due to the changing (up or down) of fuel prices and the seasons quotes may adjust. Please call for a current quote prior to placing your order.
Question:What does WolfePack Transport do with my information
Answer: WolfePack Transport takes your Privacy very seriously. WolfePack does not sell or share any of your information with any company other then the carrier that is picking up your vehicle. We do not give out your e-mail address, name, and shipping information to any company or individual. WolfePack will not send you any unsolicited e-mails. If you feel that you have received an unsolicited e-mail, please e-mail us at info@wolfepacktransport.com or call us directly at (818) 363-7896 and we will make sure you no longer receive any e-mail from WolfePack. Thank you and we look forward to working with you on all your automotive needs.
Question:Does WolfePack Transport Sell Cars?
Answer: Yes WolfePack also Sell's and Leases New Cars. WolfePack can get all makes and models. Your new car will be shipped directly to your front door. If you are interested in Purchasing or Leasing a New car please call us at (818) 363-7896, so we can go over the details.
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